Return Policy
What is your policy on returns?
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
We do not accept any glass, ceramic and polyresin products. Please check it at the time of delivery received.
Please return the products in their original packaging, within 7 days of delivery. Double-check that you've included all the tags, warranty cards, promotional gifts and that came with your order.
You can cancel your order or a part of your order online on purehomeandliving.com as long as you do so before it has been processed.
If it has already been dispatched, you can wait for it to arrive and then refuse the delivery.
If it has already been dispatched, the order will not be cancelled anymore.
Please note, you cannot cancel products you’ve bought during a sale.
Once you’ve cancelled an order, your refund will be credited to your card, bank account or wallet after we’ve finished processing the cancellation. This may take approximately 7 working days.
Yes, you can.
Whether you return your order partially or fully, your Purehomeandliving.com voucher will be cancelled. You will however, receive a refund for your return.
If you've already spent your voucher, the value of the voucher will be deducted from your refund.
Yes, you will. We'll be happy to give you a full refund when you return your order.
If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:
Stepwise
-It’ll take 4-5 business days for us to receive your products and perform a quality check
-We’ll then take 2 business days to approve the refund.
- Your bank or card may take a further 2 to 7 business days to process the transaction.
If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your bank or card may take 2 to 7 business days to process it. Get in touch with them to know more.
If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:
- It’ll take 4-5 business days for us to receive your products and perform a quality check.
- We’ll then take 2 business days to approve the refund.
- Your wallet service may take a further 2 to 7 business days to process the transaction.
If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your wallet service may take 2 to 7 business days to process it. Get in touch with them to know more.
Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.
Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling.
This means that you get back exactly what you paid for the product you’re returning.
For your cash payment, you will receive a cash refund. The amount that you've paid using a Credit Note will be refunded to you as a fresh Credit Note.
You can also opt to receive your full refund as a Credit Note.
No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on enquiry@purehomeandliving.com. You must attach images of the product clearly highlighting the damage or defect.