Return Policy

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process, if the product is damaged.

We do not accept return/exchange of any glassware, ceramic, cushion covers, table Cloth and runner products. Please check it at the time of delivery received.

Please return the products in their original packaging, within 7 days of delivery. Double-check that you've included all the tags, warranty cards, promotional gifts and that came with your order.

WE DO NOT ACCEPT RETURNS ON ANY ITEMS, ONLY EXCHANGES ON CERTAIN ITEMS.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for an exchange, your item must be unused and in the same condition that you received it.

If it has already been dispatched, the order will not be cancelled anymore.

Please note, you cannot cancel products you’ve bought during a sale.

Yes, you can if the product is damaged.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Please know if you purchase a sale item, and would like to make an exchange, there is a possibility another size may not be in stock, or may not be available again

Whether you return your order partially or fully, your Purehomeandliving.com voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

Yes, you will. We'll be happy to give you a full refund when you return your order.

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

Stepwise

-It’ll take 4-5 business days for us to receive your products and perform a quality check

-We’ll then take 2 business days to approve the refund.

- Your bank or card may take a further 2 to 7 business days to process the transaction.

If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your bank or card may take 2 to 7 business days to process it. Get in touch with them to know more.

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

- It’ll take 4-5 business days for us to receive your products and perform a quality check.

- We’ll then take 2 business days to approve the refund.

- Your wallet service may take a further 2 to 7 business days to process the transaction.

If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your wallet service may take 2 to 7 business days to process it. Get in touch with them to know more.

Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.

Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling.

This means that you get back exactly what you paid for the product you’re returning.

For your cash payment, you will receive a cash refund. The amount that you've paid using a Credit Note will be refunded to you as a fresh Credit Note.

You can also opt to receive your full refund as a Credit Note.

Not the correct size? Or a clearly detectable damage is there, Let us know!

You have up to 14 days to return your item. We would only receive it back in the condition that we have sent it, and not used!

If you need to exchange it for the same item, send us an email at customercare@purehomeandliving.com to let us know so that we can check the availability of the correct size of the product.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.