Return Policy
What is your policy on returns?
Yes, You need to create a fresh account, in order to track all your past and upcoming orders.
One can also place order as Guest User, but that doesn’t allow you to track your Order.
Please note: Goods purchased ONLINE, shall NOT be returned on any STORE
As a rule we do not accept returns and exchanges unless the item is not what you ordered, damaged, broken or of an incorrect size. Please be especially careful to note colour and size of fragile items with glass or porcelain as these items pose a tremendous challenge in returning them to home-base and therefore we do not accept returns on these items at all..
We are here to help and will always do our best to make sure you get what you were looking for. Please do always reach out to us and we will do our best to facilitate requests if feasible. If we have a store in your city, we can also always facilitate, and exchange an item or items provided we have the same items in stock.
For products that qualify for return please ensure the products in their original packaging, within 7 days of delivery. Please double-check that you have included all the tags, warranty cards, promotional gifts and all attachments that came with the order.
We do not exchange orders purchased during a SALE!
Please note: As our offline and online business are completely different entities, goods purchased online cannot be returner at any store
If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:
Stepwise
-It’ll take 4-5 business days for us to receive your products and perform a quality check
-We’ll then take 2 business days to approve the refund.
- Your bank or card may take a further 2 to 7 business days to process the transaction.
Please note: Goods purchased ONLINE, shall NOT be returned on any STORE
Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.
Please note: Goods purchased ONLINE, shall NOT be returned on any STORE
Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling.
This means that you get back exactly what you paid for the product you’re returning.
Refunds against orders (if applicable) will be initiated within 15 working days from the date of approval.
Please note: Goods purchased ONLINE, shall NOT be returned on any STORE