Yes, You need to create a fresh account, in order to track all your past and upcoming orders.
One can also place order as Guest User, but that doesn’t allow you to track your Order.
Please note: Goods purchased ONLINE, shall NOT be returned on any STORE
WE DO NOT ACCEPT RETURNS OR REPLACEMENTS ON ANY PRODUCTS. EXCHANGE ON CERTAIN items are entertained, Only if the product is damaged, defective or has incorrect size w.r.t to website, we will consider exchange/refund.
In case you have received a damaged or defective product, please contact us at customercare@purehomeandliving.com with product images within 48 hours of delivery.
Please return the products in their original packaging. Double-check that you've included all the tags, warranty cards, promotional gifts and all other attachments that came with your order.
We do not exchange orders purchased during SALE period.
Please note: Goods purchased ONLINE, shall NOT be returned at any store.
If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:
Stepwise
-It’ll take 4-5 business days for us to receive your products and perform a quality check
-We’ll then take 2 business days to approve the refund.
- Your bank or card may take a further 2 to 7 business days to process the transaction.
Please note: Goods purchased ONLINE, shall NOT be returned on any STORE
Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.
Please note: Goods purchased ONLINE, shall NOT be returned on any STORE
Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling.
This means that you get back exactly what you paid for the product you’re returning.
Refunds against orders (if applicable) will be initiated within 15 working days from the date of approval.
Please note: Goods purchased ONLINE, shall NOT be returned on any STORE
